Privacy Policy

1. Who We Are

Drainr is a Sydney-based drainage specialist providing blocked drain clearing, pipe relining, sewer relining, drain inspections and related services for homeowners, strata managers and property managers across Sydney.

• Business name: Drainr
• Location: Sydney, New South Wales, Australia
• Phone: (02) 7231 7106
• Website: drainr.com.au

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly

• Your name and contact details (phone number, email address)
• Property address where drainage work is required
• Details about the drainage issue you are experiencing (e.g. blocked drain, pipe damage, recurring backflow)
• Preferred contact times or appointment requests
• Messages submitted through our contact form or booking system
• Strata plan details or property management information where relevant

Information collected automatically

• Browser type and device information
• IP address and approximate location
• Pages visited on our website and time spent
• Referring website or search query that brought you to our site

We do not collect payment card information directly. Any payments processed through third-party systems are subject to those providers' privacy policies.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiry about blocked drains, pipe relining or other services
• Schedule and confirm service appointments
• Provide quotes and assessments for drainage work
• Follow up after a service visit if required
• Send service-related communications (booking confirmations, reminders)
• Improve our website content and service information
• Comply with legal and regulatory obligations under Australian law

We do not use your personal information for unsolicited marketing without your consent.

4. Sharing Your Information

We do not sell, rent or trade your personal information. We may share information only in the following limited circumstances:

• Service delivery: With subcontractors or tradespeople who assist in delivering drainage work at your property, only to the extent necessary for the job.
• Third-party tools: We use services such as Google Analytics and booking platforms (e.g. Calendly) which may process limited data on our behalf. These providers have their own privacy policies.
• Legal requirements: Where required by law, a court order, or a regulatory authority in Australia.

5. Cookies and Tracking

Our website uses cookies and similar technologies to understand how visitors interact with our content. This includes:

• Analytics cookies (e.g. Google Analytics) — to measure page visits, traffic sources and user behaviour so we can improve our site
• Functional cookies — to remember your preferences during your visit

You can disable cookies in your browser settings. Note that some functionality may be affected if cookies are disabled.

6. Data Storage and Security

Your personal information is stored securely. We take reasonable steps to protect it from unauthorised access, disclosure or misuse, consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Data submitted through our website may be stored in cloud-based systems (including servers located outside Australia). Where this occurs, we take steps to ensure appropriate protections are in place.

We retain your information only as long as necessary to deliver the service or as required by law, after which it is securely deleted or de-identified.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Ask us to delete your information where it is no longer required
• Opt out of any marketing communications at any time
• Make a complaint if you believe we have mishandled your information

To exercise any of these rights, contact us at (02) 7231 7106 or via our contact page.

8. Third-Party Links

Our website may contain links to third-party sites such as Google Maps or booking platforms. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.

9. Children's Privacy

Our services and website are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on this page with a revised date. Continued use of our website after changes are published constitutes acceptance of the updated policy.

11. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can attempt to resolve it. If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Contact Us

For any privacy-related questions or requests, please contact Drainr:

• Phone: (02) 7231 7106
• Online: drainr.com.au/contact