Terms of Service

1. About Drainr

Drainr is a Sydney-based drainage specialist providing services including blocked drain clearing, high-pressure water jetting, CCTV drain inspection, pipe relining, sewer relining, and related drainage repairs for residential, strata and commercial properties across Sydney, New South Wales, Australia.

• Business name: Drainr
• Service area: Greater Sydney, NSW
• Phone: (02) 7231 7106
• Website: drainr.com.au

2. Use of This Website

This website is provided for informational purposes relating to Drainr's drainage services. By accessing or using drainr.com.au, you agree to:

• Use the site lawfully and only for its intended purpose
• Not reproduce, copy or redistribute content without our written permission
• Not attempt to gain unauthorised access to any part of the site or its systems
• Not submit false, misleading or fraudulent enquiries

We reserve the right to update, restrict or discontinue any part of the website at any time without notice.

3. Service Enquiries and Quotes

Submitting a contact form, calling us, or requesting a booking through our website does not constitute a binding service agreement. A service agreement is formed only when:

• We have assessed the drainage issue (in person or via information provided)
• We have provided a quote or scope of work
• You have given verbal or written approval to proceed

Pricing information displayed on this website (such as the $449 fixed-price blocked drain clear) applies to standard residential scenarios within the stated scope. Additional work identified during assessment, including pipe relining or excavation, will be quoted separately before any additional work is carried out.

4. Blocked Drain Clearing — Service Scope

Our standard blocked drain clearing service includes:

• Attendance at the property
• Assessment of the blockage
• High-pressure water jetting or mechanical clearing of a single blocked drain line within standard residential scope
• Confirmation that the line is clear at the time of attendance

The following are not included in the standard fixed price and will be quoted separately if applicable:

• Multiple blocked drain lines
• Pipe damage, root intrusion or structural pipe failure identified during clearing
• Pipe relining or pipe replacement works
• CCTV inspection if required to diagnose underlying damage
• Access difficulties requiring excavation or specialised equipment
• Emergency or after-hours attendance outside our standard operating hours

5. Pipe Relining Services

Pipe relining is a specialist trenchless repair method suitable for certain types of pipe damage. By engaging Drainr for a pipe relining assessment or works, you acknowledge:

• Relining suitability is determined after a CCTV inspection and assessment of the pipe condition, diameter and access
• Not all pipes are suitable for relining — our team will advise on alternatives where relining is not appropriate
• Pipe relining is priced by scope and quoted individually based on pipe length, access, diameter and damage type
• The stated liner life (up to 50 years) is based on manufacturer specifications under normal operating conditions and is not an unconditional warranty
• You authorise access to the property and relevant drainage infrastructure required to carry out the assessment and works

6. Client Responsibilities

As our client, you agree to:

• Provide accurate information about the drainage issue and property access
• Ensure safe access to the property and relevant drain points at the agreed time
• Notify us of any known hazards at the property (asbestos, electrical risks, confined spaces)
• Review and approve any scope of works before authorising us to proceed
• Arrange payment in accordance with agreed terms

Where access is denied or unsafe on arrival, a call-out fee may apply.

7. Payment Terms

• Payment is due upon completion of works unless otherwise agreed in writing
• We accept payment by card, bank transfer or agreed invoice terms for strata and property management clients
• Outstanding invoices may attract late payment fees at our discretion
• Disputed invoices must be raised within 7 days of the invoice date

8. Cancellations and Rescheduling

• We ask for at least 24 hours notice if you need to cancel or reschedule a booked appointment
• Late cancellations (under 4 hours) or no-shows may attract a call-out fee to cover travel and time
• We reserve the right to reschedule appointments due to operational requirements, emergencies or weather conditions, with reasonable notice provided where possible

9. Warranties and Guarantees

Drainr warrants that all work is carried out by licensed tradespeople and that materials used meet relevant Australian standards. Specific warranty terms will be outlined in your written quote or invoice.

Our services are subject to the consumer guarantees under the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010 (Cth). Nothing in these terms limits your rights under the ACL.

Warranties do not cover damage caused by:

• Further pipe damage occurring after the completion of our works
• Misuse, interference or modification of repaired infrastructure
• Pre-existing conditions not disclosed or identifiable at the time of works
• Acts of nature, flooding or external events

10. Limitation of Liability

To the extent permitted by law, Drainr's liability for any claim arising from our services or website is limited to the cost of the service provided.

We are not liable for indirect, consequential or economic loss including loss of income, property damage arising from pre-existing conditions, or disruptions caused by delays outside our control.

11. Intellectual Property

All content on this website — including text, images, service descriptions, pricing information and design — is owned by or licensed to Drainr. You may not reproduce, republish or distribute any content without our written consent.

12. Third-Party Services

Our website links to third-party services including Google Maps and Calendly for booking. Use of those services is subject to their respective terms and privacy policies. Drainr is not responsible for the content or practices of third-party websites.

13. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

14. Changes to These Terms

We may update these Terms of Service from time to time. Updated terms will be published on this page with a revised date. Continued use of our website or services after changes are published constitutes acceptance of the updated terms.

15. Contact and Complaints

If you have a question about these terms or a complaint about our service, please contact us:

• Phone: (02) 7231 7106
• Online: drainr.com.au/contact

We take complaints seriously and aim to respond within 2 business days.